1. Introduction

Welcome to eSports Arena, a platform operated by NUGSAU LIMITED ('we', 'us', 'our'). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, email address, date of birth, and country of residence that you voluntarily give to us when you register with the Site. You may also provide us with your PayPal email address for the purpose of receiving prize payouts and withdrawals.
• Financial Data: We collect financial information related to your transactions on the platform, including deposits, withdrawals, entry fees paid, and prizes won. Payouts are handled via PayPal, and we do not store your full payment card details.
• Identity Verification (KYC) Data: To comply with legal regulations for cash-prize events, we require identity verification. This process is conducted through our secure partner and may involve collecting government-issued ID details to verify your age and identity. This information is used solely for compliance and is not used for marketing purposes.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
• Gameplay Data: We collect data related to your in-game performance to calculate your Skill Score, including match outcomes, scores, and other relevant statistics.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Facilitate matchmaking and tournament bracketing based on your Skill Score.
• Process deposits, withdrawals, and prize distributions.
• Verify your identity and age to ensure compliance with legal requirements for cash-prize events.
• Display your profile, stats, and match history on public leaderboards and event pages.
• Monitor activity to prevent cheating, fraud, and other prohibited activities.
• Enable user-to-user communications, including team invitations and contract offers.
• Email you regarding your account or order.
• Generate a personal profile about you to make future visits to the Site more personalised.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., PayPal), data analysis, email delivery, hosting services, and customer service.
• Other Platform Users: Your username, profile picture, and gameplay statistics will be visible to all other users of the platform to facilitate competition and community interaction.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights

You have the right to access, correct, or delete your personal information at any time. You can manage most of your information directly from your account settings page. For requests to delete your account, please use the 'Delete Account' function in your settings. Please note that some data, such as transaction history and match results, may be retained for legal and integrity purposes.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: info@nugsau.com